Effective Date: January 2025
 

Welcome to Finders Academy. We are committed to providing high-quality digital products and services, including eBooks, videos, audiobooks, courses, and other online content. Please review our refund policy carefully to understand your rights and responsibilities as a customer.
 

1. General Policy on Digital Products
   Due to the nature of digital products, which are instantly accessible upon purchase, we do not offer refunds once the product has been delivered or accessed. By completing your purchase, you acknowledge and agree to this condition.
    

2. Exceptions to the No Refund Policy
   We may issue a refund under the following limited circumstances:

   • Technical Issues: If the digital product is corrupted, inaccessible, or otherwise defective, and we are unable to resolve the issue after reasonable attempts.

   • Duplicate Purchases: If a customer accidentally purchases the same product multiple times, a refund for the duplicate purchase(s) may be granted.

   • Non-Delivery: If the product fails to be delivered due to an error on our part.

   Refunds under these exceptions are issued at our sole discretion and require proof of purchase and evidence of the issue.
    

3. Global Applicability
   Our refund policy applies to all customers worldwide. However, additional rights may apply to customers in certain jurisdictions. For instance, consumers in the UK are protected under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
    

4. Waiver of 14-Day Cooling-Off Period for Digital Content
   Under UK law, customers typically have a 14-day "cooling-off" period for purchases. However, this right does not apply to digital downloads once the content is accessed. By purchasing digital content from Finders Academy, you consent to immediate access and waive your right to cancel within the 14-day period.
    

5. Refund Request Process
   If you believe you qualify for a refund under the exceptions listed above, please follow these steps:

   • Contact us at [insert email address] within 7 days of purchase.

   • Provide your order number, date of purchase, and a detailed description of the issue.

   • Attach any supporting documentation, such as screenshots or error messages.

   Refund requests will be reviewed on a case-by-case basis. We aim to respond to all requests within 5 business days. Approved refunds will be processed within 10 business days using the original payment method.
    

6. Changes to this Policy
   We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
    

7. Contact Us
   If you have any questions about our refund policy, please contact us at:
   Email: Info@FindersAcademy.com